Privacy Policy

1. Introduction

Orrble Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website and services.

Data Controller: Orrble Ltd
Company Number: 16938854
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: info@orrble.com

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Communication Data: Messages sent through our contact forms or email
• Service Data: Information related to your use of Orrble services

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referring websites
• Cookies: Small files stored on your device (see Cookie Policy)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

• Legitimate Interest: To respond to inquiries and provide customer support
• Consent: For marketing communications (where you have opted in)
• Contract: To provide our services and fulfill contractual obligations
• Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

• Respond to your inquiries and provide customer support
• Provide and improve our technology services
• Send important updates about our services
• Analyze website usage to improve user experience
• Comply with legal obligations
• Prevent fraud and ensure security

Messaging Platform Data

When using messaging integrations such as WhatsApp, message content is processed solely to provide requested communication services, comply with platform policies, and ensure secure delivery. Orrble Ltd does not use WhatsApp data for advertising, profiling, or unsolicited messaging.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data in the following limited circumstances:

• Service Providers: Trusted third parties who help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing

To exercise these rights, contact us at info@orrble.com

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Contact inquiries: 3 years after last contact
• Service data: Duration of service relationship + 7 years
• Marketing data: Until you unsubscribe or withdraw consent

9. International Transfers

Your data is primarily processed within the UK. If we transfer data outside the UK, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses
• Other appropriate safeguards approved by the ICO

10. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: